Conversation with Flywheel
Started on October 29, 2024 at 01:56 PM America/Chicago time CDT (GMT-0500)

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01:56 PM | Timothy Stiffler: I need technical support

01:56 PM | Flywheel: What does your question relate to?

01:57 PM | Timothy Stiffler: Something Else

01:57 PM | Flywheel: Hey Timothy, happy to help! To get you to the right team, we have a couple questions.

01:57 PM | Flywheel: What's the site URL that you're needing assistance with?

01:57 PM | Timothy Stiffler: leadingedgecountertops.com

01:57 PM | Flywheel: Thanks! Can you describe the issue you’re running into?

01:57 PM | Timothy Stiffler: talk to a human

01:57 PM | Flywheel: Thank you Timothy! We're transferring you to our support team now. 
 Just a heads up, we try to solve quick and simple issues here in chat. If things prove to be more complex, we'll create a ticket for you so our Happiness Engineers can take a closer look. 
 We'll be with you shortly!

01:57 PM | Flywheel: While you wait, we also have these help docs (https://getflywheel.com/wordpress-support/) that may help answer your questions! We’re always adding new and updated content.

01:58 PM | Timothy Stiffler: Hi! Can you help me - I am having problems with uploading 300KB files to my media library. Everything seems extreemly slow

01:59 PM | John from Flywheel: Hi Timothy! Happy to help, popping up your site right now.

How are you importing those files?

01:59 PM | Timothy Stiffler: the regular way - through WP

01:59 PM | Timothy Stiffler: open "Media, hit select files and drag them over from bridge

02:00 PM | Timothy Stiffler: lol guess I am not hitting "select files"

02:00 PM | Timothy Stiffler: but dragging them over - either it is taking a minute or so to upload or not at all

02:00 PM | John from Flywheel: See the site is hitting some strain with this, going to gt some temporary resources in place to help. Takes about 2 minutes to fall into place, might see a 403 error on the site for a moment.

02:01 PM | Timothy Stiffler: ok-cool, thanks

02:01 PM | Timothy Stiffler: it seems that this site is always slow...something in the way I set it up?

02:03 PM | John from Flywheel: Those resources are in place if you want to give that another shot.

02:03 PM | Timothy Stiffler: cool - standby

02:03 PM | John from Flywheel: And is it slow in the front of the site while browsing or in the wp-admin?

02:04 PM | Timothy Stiffler: It is slow on the front in - but I am not sure if it is the router here at work.

02:04 PM | Timothy Stiffler: The image is still trying to load

02:04 PM | Timothy Stiffler: started it right after you said to

02:04 PM | Timothy Stiffler: still trying

02:04 PM | Timothy Stiffler: ...

02:04 PM | Timothy Stiffler: ...

02:05 PM | Timothy Stiffler: ...and it is slow (obviously) on the back end

02:05 PM | Timothy Stiffler: FINALLY

02:05 PM | Timothy Stiffler: it loaded

02:05 PM | Timothy Stiffler: is it because I have it routed thru cloud flare?

02:06 PM | John from Flywheel: Generally not, did you set up Cloudflare following our guide and settings suggested here: Cloudflare on Flywheel (https://getflywheel.com/wordpress-support/cloudflare-on-flywheel/)

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 [Image "Zight+2024-10-29+at+2_06_36+PM.jpg?expires=1730232000&signature=4dadd152d462f0e489003f7d69855c32d794fd48f100e99a8a9b380bb88be756&req=dSIkFch%2FmIRcWfMW1HO4zV1QQ4f8q9QKtBmOK8D249M6FJ9ZPpI8L5x7GRVL%0A%2Bsyk0H5q%2Bz90bv5FqoM%3D%0A"]

02:07 PM | Timothy Stiffler: I dont remember to be honest (im old) but I will confirm that I have done it as spec in that sheet tomorroe morning first thing

02:08 PM | Timothy Stiffler: in the mean time - anything else you can do to speed up the site so i can deal with some updates?

02:12 PM | John from Flywheel: Making a change right now, but I would have suspected that the previous bump would have sped you up quite a bit.

02:14 PM | John from Flywheel: What I would suggest is checking out a pagespeed checker like this - https://pagespeed.web.dev/analysis/https-leadingedgecountertops-com/ik6iyr2b5v?form_factor=desktop

They usually have some good suggestions (and steps to take) to work through some of their development suggestions

Bit more info here - Page speed tests guide (https://getflywheel.com/wordpress-support/flywheel-guide-page-speed-tests/) 
 [Image "Zight+2024-10-29+at+2_13_30+PM.jpg?expires=1730231100&signature=ffb7b1ae50e275b5af10a94172c41b5e9ee08d88379d44de79cb539ca900d4fc&req=dSIkFch8nohdW%2FMW1HO4zWpo%2FZbadO0oPfwUmWr4YrDSWhnD7HpJiSB8nWm3%0AtzZW%0A"]

02:14 PM | John from Flywheel: If you walk through those and are still having issues, hop into chat and request a performance audit from our team at some point.

02:14 PM | John from Flywheel: Things running a bit smoother for you now?

02:15 PM | Timothy Stiffler: OK -that sounds reasonable...I will try another inmage

02:15 PM | Timothy Stiffler: no - small image(191 kb) still loading

02:16 PM | John from Flywheel: Can you send me one of the images you are importing?

02:16 PM | Timothy Stiffler: When done can you send me a transcript so I can go thru those stepps

02:16 PM | John from Flywheel: Sure can

02:16 PM | Timothy Stiffler: [Image "Minuet+Quartz+Bathroom+2.jpeg?expires=1730231100&signature=27b782871063a8386cf22dd59b1c4010bdee25f095b41578b4a1666facf1f532&req=dSIkFch8m4ZdW%2FMW1HO4zZU%2FjtlfsunyLO5K%2FC8x5S9OIX5CoREVHM2dXdzS%0A7L0F%0A"]

02:16 PM | Timothy Stiffler: There, it finally finished

02:17 PM | Timothy Stiffler: its not the physical size is it?

02:17 PM | John from Flywheel: What is your custom login page you have set? Going to pop in and see if the backend is running slowly for me.

02:17 PM | John from Flywheel: That photo seems fairly small

02:18 PM | Timothy Stiffler: https://leadingedgecountertops.com/whoisit

02:18 PM | John from Flywheel: Possibly your plugins are running processes on it and it takes a bit. i see there is a AUTO SIZE plugin, and of course WordFence might be scanning the file.

02:18 PM | Timothy Stiffler: I have a few sites on FlyWheel that I have had to delete/ or shut off wordfence

02:18 PM | Timothy Stiffler: is that a thing with your servers?

02:19 PM | Timothy Stiffler: I don't think I am using auto size anywhere else. when we get done I will turn it off and see if things are faster

02:20 PM | John from Flywheel: Not that I know of. As a security plugin it works pretty great, but it can also be aggressive and affect site services and other plugins. Learning mode can sometimes help - https://www.wordfence.com/help/firewall/learning-mode/

02:20 PM | Timothy Stiffler: ok. cool - you have given me some things to do /ry

02:20 PM | Timothy Stiffler: try

02:20 PM | John from Flywheel: Ahhh I won't be able to check out the back end of the site since there is a 2FA requirement.

02:21 PM | Timothy Stiffler: ket me turn that off

02:21 PM | Timothy Stiffler: its off

02:21 PM | John from Flywheel: I am in if you want to turn it back on.

02:22 PM | Timothy Stiffler: it was the auto size. just tried the same image - 2 sec

02:22 PM | Timothy Stiffler: thank you!

02:22 PM | John from Flywheel: Hmm that image uploaded in 3-4 seconds for me

02:22 PM | John from Flywheel: Gotcha! Yeah, so I am going to delete mine here.

02:22 PM | Timothy Stiffler: I'm going to toss that plugin

02:22 PM | Timothy Stiffler: what a hassle. thanks for the time.

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Exported from Flywheel on October 29, 2024 at 02:23 PM America/Chicago time CDT (GMT-0500)